"We're very happy to commission another survey from you. Our colleagues in School Improvement are dead keen to work with us on this. During our last LA Inspection, we were flagged from our Tellus data as having a bullying problem. We could demonstrate with our SHEU data - which had a much better sample size and coverage of the authority - that we did not have the problem they suggested. The Inspectors went away happy and we are definitely surveying again with SHEU."
Cold calls
| No. of working days/year | 250 | days |
| Working hours/day | 7.5 | hours |
| Total working hours/year | 1875 | hours |
| No. of purchase areas for office | 100 | areas |
| No. of potential suppliers for each area | 100 | suppliers |
| Average length of cold call (hours) | 0.1 | hours |
| Calls from each supplier/year | 2 | |
| Total potential call time/year | 2000 | hours |
| Actual time in year I would spend working if I took every call | -125 | hours |